Learning Experience Design Work

 Geared toward customer service agents at a car service department that deal with challenging customer situations. I designed this as an instructor-led module and then converted to storyline for those unable to attend. The module is low interaction so learners may review in between customers.

This storyboard explores a concept in Java that requires some foundational knowledge, creating exceptions. The storyboard format provides code or images on the left and text on the right. This is a draft file and not a final - it is polished and put into an e-learning application before publication.

This pandemic-era PDF included information for managers and employees reopening facilities and returning to the office. The focus is on education to maintain health and safety standards during COVID-19, and provides new processes for work.

I've worked with Sales teams several times in my career, and this is a one hour class that focuses on working together to build strategies for negotiation. Rather than a presentation, you will find the attached PDF includes the facilitator guide for the course.

This video is used to introduce a negotiation scenario and is available for both live and virtual instructor-led (vILT) training. It is paired with the negotiation session indicated in the facilitator guide.

This lesson walks through the importance of investigating HR-style issues at Fruit of the Loom. This is a longer course, and shows the importance of regular knowledge checks and chunking. After taking the storyline module, learners completed several live simulation exercises.

Developing a program is different from developing a course, and requires synthesizing a significant amount of information from a variety of sources. This document walks through the strategy of program design for developing a Java training program.

It is important for learning designers to be familiar with AI. In less than 15 minutes, I was able to generate and edit this video on caring for ferns using AI tools. AI will not replace a learning designer for the most important tasks, but can be used for rapid development of short overview topics.

At Amazon, "Peak" is the time of year right before Christmas when shipping and packing packages gets hectic! Issues that team members may have never or rarely experienced pop up. This tool, in Storyline, was intended to work on a user's phone and provide just in time information on how to escalate issues.